PCI scanning is about much more than flashy websites, marketing and the simple cost of a PCI ASV scan. The cost of PCI scans is definitely a factor in choosing a good PCI ASV, but is it the most important?
The answer: absolutely not!
Customer service is extremely important. Have you ever called a vendor or company and been on hold so long that you simply gave up? Have you ever emailed some customer support team and waited for days or even weeks for a response? How many times have you finally gotten a response from a vendor and then realized, after them taking days to reply, that they didn’t even understand what you were asking in the first place? Then the whole process of reaching out and waiting starts over again. Unfortunately, these are some of the unacceptable practices from other PCI Approved Scanning Vendors. Customers frequently come to 1 Stop PCI Scan upset about problems with their current vendor and have mentioned these issues to our team.
The staff at 1 Stop PCI Scan is proud to maintain a higher standard. We promise that we will respond to your emails swiftly and you have the option to live chat with our staff online. Customers always have the direct phone extensions of our key team members who will be happy to help.
We don’t just provide you with a scan and a bill for services. We are ready to explain your PCI scan results and give you direction on the PCI compliance process as a whole. Don’t be afraid to ask! We know that PCI compliance can be overwhelming and we want you to have confidence that you are taking the right steps towards maintaining PCI compliance.
So, should you choose the cheapest PCI scanning vendor? That’s one option available. But that choice will likely lead to frustration and often leaves customers more confused than when they started exploring PCI scanning in the first place. Fortunately, 1 Stop PCI Scan is one of the lowest priced PCI scanning vendors. So you don’t really need to keep looking. But along with our reasonable pricing, we provide the experience and support you need to survive the process. Reach out to us today to see how we can help.
Most Important Factors in a PCI Scanning Service
#1) Customer Service and Rapid Response
Consider a few common sources of frustration that show why this is the most important factor:
- What is the value of a PCI scanning tool if you can’t understand the results?
- How are you supposed to send out your certified ASV scan reports if it takes days for any false positive requests to be approved?
#2) PCI Scan Accuracy
What value is a scan report if serious vulnerabilities are overlooked? Do you want to be truly secure or just compliant?
1 Stop PCI Scan boasts Six Sigma (99.9996%) accuracy.
#3) PCI Scanning Cost
Obviously there’s a balance here. The absolutely lowest priced PCI scanning will likely be missing items #1 and #2 above. So that’s an option if you are prepared for frustration. On the other hand, there’s the old saying that “you get what you pay for”. Unfortunately, some Approved Scanning Vendors rely on that thinking in an attempt to charge higher prices, claiming their PCI scanning service is worth it.
1 Stop PCI Scan is a perfect choice. We are one of the lowest priced ASVs, without sacrificing customer service and scan accuracy.