-If an Active Protection System is found to be preventing the scan from completing, Merchants should make the required changes (e.g. whitelist) so that the ASV scan can complete unimpeded.
-If the scan was not actively blocked, Merchants can submit a PCI False Positive/Exception Request with a statement asserting that No Active Protection System is present or blocking the scan.
Additionally, if there is no risk to the Cardholder Data Environment, such as no web service running, this can also be submitted as a PCI False Positive/Exception Request and reviewed per the standard PCI Workflow.1 Stop PCI Scan – A Division of Backbone Security, Inc.
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